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Resolving Speed Issues

The OpenVPN Connect client lets you easily switch between the following three VPN protocols.

 

Adaptive – The OpenVPN connect client switches between the UCP or TCP protocol to whichever it determines is currently the best to use.

 

UDP (User Datagram Protocol) - UDP performs better than TCP

 

TCP (Transmission Control Protocol) - TCP is more reliable than UDP

 

Which protocol is best for you to use will depend on your ISP provider and network.  If you are having speed issues we suggest you switch between the 3 types of protocols to see which one provides you with the best speed.

 

Please note that if your issue is due to ISP throttling or routing the connection type that provides the best performance will not necessarily remain the same and may change frequently.

Click on the OpenVPN icon in the bottom left hand taskbar.

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Click on the OpenVPN icon located in the top right hand corner of the bar.

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Select  Options

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There are 3 types of protocols to choose from, just change between them to see which one will work the fastest with your ISP and your network.

 

You will need to disconnect and reconnect for the new settings to take effect.

mac pref mac select

Select  Preferences

mac VPN protocol

Select  VPN Protocol

There are 3 types of protocols to choose from, just change between them to see which one will work the fastest with your ISP and your network.

 

You will need to disconnect and reconnect for the new settings to take effect.

If you would like to perform speed tests to help narrow down the problem we have provided instructions here.

Speed Test Instructions

VPN Speed

ClearVPN is committed to providing you the best possible service that we can. ClearVPN does not throttle any servers and we constantly check to make sure servers are not overloaded

 

If you do suffer from slow speed, please consider that the following factors will also effect your VPN speed.

1. The speed of your computer, if it's overloaded everything will be slower.

2. The speed of your own Internet connection.

3. The speed of your ISP routes to the VPN server

 

The instructions below on changing which VPN protocol you are using will help address your speed issue, you can also check the common problem resolution page for other ways to improve your VPN speed or as always email us directly and we will be happy to help.

 

Some other things that may affect your VPN speed are your DNS settings (Common Problem Resolution), if you are connecting over wireless (WiFi), or the type of protocol you are using. If you are on Wifi please check to see if you are running full speed on your wireless connection as the default channel on most router models is 6, and everyone in your area maybe using that same channel. Going into the Admin page of your router and changing it to a different channel can make a great improvement on the performance of your network. This page describes how to change your router channels and some good software for analyzing the WiFi networks around you.

Changing Protocol in Windows

Changing Protocol in MAC

Select VPN Protocol

window protocol

Changing Protocol on iPhones

iphone settings Openvpn settings iphone protocol iphone select protocol

Select the Setting icon

Select OpenVPN it will be near the bottom of the page

Select Protocol

There are 3 types of protocols to choose from, just change between them to see which one will work the fastest with your ISP and your network.

 

You will need to disconnect and reconnect for the new settings to take effect.

Changing Protocol on Android

Select the OpenVPN Icon

openvpn

Select the setting button.  This is located in a different location on each android version.  On a phone it is on the physical phone.  On a tablet it will be 3 or 4 dots.

Select Preferences

 

 

Select VPN Protocol

There are 3 types of protocols to choose from, just change between them to see which one will work the fastest with your ISP and your network.

 

You will need to disconnect and reconnect for the new settings to take effect.

andriod protocols